24/7 Connected Predictive Escalator and Elevator Maintenance and Monitoring

What is predictive maintenance?

KONE 24/7 Connected Services uses AI-based analytics to identify potential issues in your equipment before they cause problems, and has already helped to improve the reliability and performance of tens of thousands of different pieces of equipment in buildings of all kinds.*


Service events addressed proactively:

Proactive maintenance of elevators is key to lowering disruptions. By addressing service events before they escalate, technicians prevent common issues from becoming major setbacks. This approach prioritizes the health of your equipment, ensuring its sustained functionality and reliability.


Improvements in days between failures:

Predictive elevator service significantly reduces the likelihood of failures. Routine maintenance and early problem detection ensure that elevators are less prone to unexpected breakdowns. This maximizes uptime, ensuring elevators are consistently available and reliable.


Improvement in first time fix rate

Predictive elevator service often resolves issues more effectively the first time around. This approach involves a thorough analysis and repair of underlying issues. As a result, it increases the rate of long-term solutions, reducing repeat service calls and costs over time.

24/7 Connected Predictive Escalator and Elevator Maintenance and Monitoring

24/7 Connected Predictive Escalator and Elevator Maintenance and Monitoring

* These numbers reflect averages observed over 12 months in KONE connected units in the USA and Canada. Individual results may vary.

Predictive Maintenance: What's in it for you?

Here's some real-world examples...

KONE Predictive Maintenance for your building

How does 24/7 Connected Services benefit you and your building? Take a closer look:

Residential Buildings

Make everyday life more convenient and maintain a sense of security in your residential building.

Office Spaces

Enhancing workplace satisfaction and productivity in offices.

Hotel Buildings

Keep your hotel’s reviews high and offer a 5-star elevator experience.

Healthcare Facilities

Help achieve uninterrupted operations in a sector, where there’s no room for interruptions.

24/7 Connected Predictive Escalator and Elevator Maintenance and Monitoring

KONE Online and KONE Mobile

KONE Online and KONE Mobile

Stay up to date with equipment status and maintenance work progress around the clock with our KONE Online web portal and our KONE Mobile app.

Related brochures

KONE 24/7 Connected Services cut sheet

Check out our brief cut sheet to learn how you can break free from break downs

KONE 24/7 Connected Services brochure

Read our full guidebook on predictive maintenance.

KONE Online and KONE Mobile cut sheet

Get a quick glance at our tools to keep you up-to-date on the status of equipment and maintenance work.

KONE Online and KONE Mobile brochure

Learn how you can keep up to date in real time with KONE Online and KONE Mobile.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Emergency Communications|24/7 Connected Services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|Advanced People Flow solutions|People Flow planning|Other

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