24/7 Connected Predictive Maintenance and Monitoring

What is predictive maintenance?

It is just what the term suggests – a service that uses AI-based analytics to identify potential issues in your equipment before they cause problems. But how does predictive maintenance benefit your business and building? Take a closer look.


Office spaces

Better people flow – better productivity for your office workers.

Urban life - Uninterrupted

KONE 24/7 Connected Services provides valuable information on upcoming maintenance needs and identifies any potential issues before they cause problems. We connect your elevators and escalators to our cloud-based service and use artificial intelligence-based analytics to make smarter predictive maintenance decisions that take People Flow® to a whole new level.


AI-based predictive maintenance can increase the value of your building.


Continuous performance reduces the risk of breakdowns and improves uptime.


24/7 monitoring means you’re informed if there is a problem and you can plan ahead for future maintenance needs.

Results that speak for themselves

KONE 24/7 Connected Services has already helped to improve the reliability and performance of tens of thousands of different pieces of equipment in buildings of all kinds.


Proactive identification of faults

A call out rate reduction by an average of


Fewer faults visible to end users

more problems fixed in the first visit

Here's how it works

Here's how it works

Intelligent predictive maintenance that keeps your building moving

1 Round-the-clock monitoring

We keep a constant eye on how your equipment is performing.


2 Intelligent analysis

Intelligent technology analyzes maintenance needs and detects potential problems before they cause disruption.


3 Timely alerts

Our technicians get the right information at the right time to help them fix problems.


4 Clear reporting

We’ll keep you fully informed about all the work we do and what the outcome was.

KONE Online and KONE Mobile

KONE Online and KONE Mobile

Stay up to date with equipment status and maintenance work progress around the clock with our KONE Online web portal and our KONE Mobile app.

Related brochures

KONE 24/7 Connected Services cut sheet

Check out our brief cut sheet to learn how you can break free from break downs

KONE 24/7 Connected Services brochure

Read our full guidebook on predictive maintenance.

KONE Online and KONE Mobile cut sheet

Get a quick glance at our tools to keep you up-to-date on the status of equipment and maintenance work.

KONE Online and KONE Mobile brochure

Learn how you can keep up to date in real time with KONE Online and KONE Mobile.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Emergency Communications|24/7 Connected Services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|Advanced People Flow solutions|People Flow planning|Other

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