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KONE CUSTOMER SERVICE

For general inquiries please call the KONE Customer Care Center at 877-276-8691.

You can reach us 24 hours a day, seven days a week.

For non-urgent service inquiries you may also e-mail the KONE Service Center at Americas.customer-support@kone.com.

For KONE eInvoice support please call 888-705-3612 or Billing.Questions@KONE.com.

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REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 877-276-8691

koneservice@kone.com

KONE Americas headquarters

4225 Naperville Road
Lisle, IL 60532
Tel.: 630-577-1650

For media inquiries please contact:
Kevin Metz

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KONE Online

New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators

KONE DX smart elevator digitalization revolutionizes rider experience, facilitating smoother people flow and more reliable service. KONE DX enhanced elevators also enable taller buildings and faster rides. See our future-proof elevators with enabled connectivity for improved people and material flow!

KONE MonoSpace® DX

Discover a smart, space-saving machine room-less elevator for low- and mid-rise buildings that is future-proof and can be enabled for IoT connectivity, and can be installed in an average of 12 days.

KONE MiniSpace DX

Space- and energy-efficient elevator for mid- to high-rise buildings up to 63 floors featuring optional smart IoT connectivity. Needs only half the overhead machine room space of a traditional traction elevator, and gives a superior ride quality with a wide variety of size, decoration, and signalization options.

KONE Design Collection

Escalators & Moving Walkways

Escalators and moving walkways with advanced energy-efficient and smart IoT features for different building types and building requirements. Indoor and outdoor options are available. Click to read more!

KONE TransitMaster 210

KONE TransitMaster 220

KONE TransitMaster 180

The TransitMaster 180 escalator is optimized for public transportation environments such as airports, metro stations. Click to read more!

KONE TransitMaster 265

Advanced People Flow Solutions

KONE Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor. Read more!

KONE destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

KONE information solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

KONE monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

Smart Buildings
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Maintenance

Intelligent, flexible maintenance services for elevators, escalators, and moving walkways. We use predictive maintenance and remote monitoring to keep your equipment running and prevent breakdowns. For immediate or emergency service call 877-276-8691

KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators and escalators reliable and in good condition. We create a maintenance plan for your equipment based on its usage and inform you of any repair and modernization needs. Call us! 877-276-8691

KONE 24/7 Connected Services

Find out how KONE 24/7 Connected Predictive Maintenance and Monitoring Services for elevators and escalators reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on. Learn more on our website or call 877-276-8691 to discuss your needs with one of our experts.

Customer communications channels

The KONE Online web portal gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment. Review maintenance contracts, generate reports, and review historical data on equipment availability, performance, and repair costs.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Government Programs

Elevator modernization

Smart modernization options for elevators: full, modular, or specific components. Say goodbye to breakdowns and customer complaints. Crank up the energy efficiency, and lower costs. Add brainpower with IoT. Give your tenants a smoother, quieter, more pleasant ride.

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components. Smart features include 24/7 monitoring and stand-by operation.

KONE EcoMod

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

KONE Access Solutions

KONE Information Solution

KONE Monitoring Solutions

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

Smart Buildings

People Flow Planning and Consulting

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
Tools & downloads
Tools & downloads

Create elevator specifications, design a car interior, and download PDF brochures about our latest solutions and services. You can also download practical planning guides for many of our solutions. You'll also find information about codes and standards as well as a glossary of elevator and escalator terms.

Tools

Elevator and Escalator Planning Tools

Elevator Cab Designer Tool

KONE's free online designer tool for elevator cabs allows you to visualize what your elevator cab will look like before it goes into your building.

KONE Brochure Library

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Press releases

References

KONE is proud to present these selected achievements from around the world.
About us
About us

KONE as a company

Environment

We support the ongoing green transformation of the built environment into smart eco-cities, low-carbon communities, and net zero energy buildings.

Safety

Culture

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Diversity, Equity, and Inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Leadership

Our Suppliers

Careers

We offer

Students & graduates

Technicians & professionals

Recruitment process

Apply now

Frequently asked questions

FAQ on KONE's recruitment process

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Branch offices

KONE has branches across the USA to service all your elevator and escalator needs.

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For general inquiries, fill in the form below.

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A SLICE OF URBAN LIFE

WELCOME TO KONE!