REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)
To place a service call or report an emergency please call 877-276-8691.
Contact Us
KONE CUSTOMER SERVICE
For general inquiries please call the KONE Customer Care Center at 877-276-8691.
For non-urgent service inquiries you may fill out the form below, or email the KONE Service Center at Americas.customer-support@kone.com. Note this mailbox is monitored from 7am-5pm CST on normal business days.
KONE Americas headquarters
3333 Warrenville Rd, Ste 700
Lisle, IL 60532
Tel.: 630-577-1650
Contact us
| State | Branch Name | Phone | Address | City | Zip |
| AL | BIRMINGHAM | 205-944-1032 | 265 Lyon Lane | Birmingham | 35211 |
| AL | MOBILE | 251-661-7522 | 30604 SGT E.I. “Boots” Thomas Dr | Spanish Fort | 36527 |
| AR | LITTLE ROCK | 501-758-1889 | 5003 Northshore Lane | North Little Rock | 72118 |
| AZ | PHOENIX | 623-434-3599 | 4639 S 36th St | Phoenix | 85040 |
| CA | LOS ANGELES | 714-890-7080 | 1540 Scenic Ave., Ste 100 | Costa Mesa | 92626 |
| CA | LOS ANGELES Downtown | 818-781-0499 | 1821 Tyburn St. | Glendale | 91204 |
| CA | RIVERSIDE | 951-682-5305 | 1525 Third Street, Suite D | Riverside | 92507 |
| CA | SACRAMENTO | 916-361-9121 | 10151 Croydon Way, Ste 2 | Sacramento | 95827 |
| CA | SAN DIEGO | 858-578-5100 | 9850 Business Park Ave. | San Diego | 92131 |
| CA | BAY AREA |
510-351-5141 | 15021 Wicks Boulevard | San Leandro | 94577 |
| CA | SAN FRANCISCO Downtown | 415-554-0580 | 567 7th Street, Bldg A | San Francisco | 94111 |
| CO | DENVER | 303-792-3423 | 8585 Concord Center Dr., Ste 900 | Englewood | 80112 |
| CT | HARTFORD | 203-813-5663 | 148 Dividend Rd. | Rocky Hill | 06067 |
| CT | TRUMBULL | 203-813-5663 | 60 Commerce Drive, 3rd Floor | Trumbull | 06611 |
| FL | JACKSONVILLE | 904-292-0225 | 9774 Florida Mining Blvd West Suite 309 |
Jacksonville | 32257 |
| FL | MIAMI | 954-437-4300 | 3421 Enterprise Way | Miramar | 33025 |
| FL | NAPLES | 239-598-9310 | 12601 Trade Way Dr Ste 6 | Bonita Springs | 34135 |
| FL | ORLANDO | 407-812-8033 | 9400 Southridge Park Ct Ste 200 | Orlando | 32819 |
| FL | TAMPA | 813-635-0330 | 4710 Eisenhower Blvd Ste B-1 | Tampa | 33634 |
| GA | ATLANTA | 770-427-3373 | 1800 Sandy Plains Parkway Suite 200 |
Marietta | 30066 |
| HI | HONOLULU | 808-833-3299 | 3375 Koapaka Street, Suite D160 | Honolulu | 96819 |
| IA | DES MOINES | 515-243-0109 | 501 SW 7th Street | Des Moines | 50309 |
| IL | CHICAGO | 630-629-3100 | 1080 Parkview Boulevard | Lombard | 60148 |
| IL | CHICAGO Downtown | 312-427-4990 | 222 South Riverside Plaza, Suite 660 | Chicago | 60606 |
| IL | PEORIA | 309-697-9011 | 6106 W. Plank Road | Peoria | 61604-5231 |
| IL | QUAD CITIES | 309-797-3232 | 1801 River Drive | Moline | 61265 |
| IL | SPRINGFIELD | 217-544-5461 | 2908 Old Rochester Road | Springfield | 62703 |
| IL | URBANA | 217-384-9070 | 704 W. Killarney St. | Urbana | 61801 |
| IN | FT. WAYNE | 260-484-9586 | 433 Fernhill Avenue | Ft. Wayne | 46805 |
| IN | INDIANAPOLIS | 317-788-0061 | 5201 Park Emerson Drive Suite O | Indianapolis | 46203 |
| KS | WICHITA | 316-942-1201 | 3450 N Rock Rd Bldg 500, Ste 507 | Wichita | 67226 |
| KY | LOUISVILLE | 502-491-0565 | 118 Production Court | Louisville | 40299-2001 |
| LA | BATON ROUGE | 225-291-5270 | 11725 Industriplex Boulevard | Baton Rouge | 70809 |
| LA | NEW ORLEANS | 504-736-0776 | 520 Elmwood Park Blvd Suite 150 | Jefferson | 70123 |
| MA | BOSTON | 781-828-6355 | One New Boston Drive | Canton | 02021 |
| MD | BALTIMORE | 410-766-2100 | 514 Progress Dr., Ste. D-E | Linthicum | 21090 |
| MD | WASHINGTON DC | 301-459-8660 | 6901 Muirkirk Meadows Drive | Beltsville | 20705 |
| ME | MAINE & NEW HAMPSHIRE | 207-839-3200 | 2401 W Broadway, Suite 16 | South Portland | 04106 |
| MI | DETROIT | 734-513-6944 | 11864 Belden Court | Livonia | 48150-1459 |
| MI | GRAND RAPIDS | 616-534-3300 | 5300 Clay Avenue S.W. | Grand Rapids | 49548 |
| MN | MINNEAPOLIS | 651-452-8062 | 2965 Lone Oak Drive Suite 100 | Eagan | 55121 |
| MO | KANSAS CITY | 816-531-2140 | 2700 BiState Drive Suite 100 | Kansas City | 64108 |
| MO | SPRINGFIELD | 417-862-1174 | 211 S Union Suite D | Springfield | 65802 |
| MO | ST LOUIS | 314-991-1158 | 9324 Dielman Industrial Drive | Olivette | 63132 |
| MT | HELENA | 406-449-1399 | 3157 Bozeman Ave | Helena | 59601 |
| NC | CHARLOTTE | 704-597-0430 | 1501 Center Park Dr | Charlotte | 28217 |
| NC | RALEIGH | 704-597-0430 | 104 Rand Park Dr | Garner | 27529 |
| NE | OMAHA | 402-592-7381 | 3819 S. 148th Street | Omaha | 68144 |
| NJ | NORTHERN NEW JERSEY | 908-626-0220 | 150 Mt. Bethel Road, Bldg 2, Suite 205 | Warren | 07059 |
| NJ | PHILADELPHIA | 856-488-8830 | 115 Twinbridge Drive, Units F, G & H | Pennsauken | 08110 |
| NM | ALBUQUERQUE | 505-345-0554 | 8804 Washington St NE, Ste D | Albuquerque | 87113 |
| NV | LAS VEGAS | 702-269-0919 | 1660 Helm Drive, Suite 900 | Las Vegas | 89119 |
| NV | RENO | 877-276-8691 | 280 Greg St., Suite 2 | Reno | 89502 |
| NY | ALBANY | 518-464-0002 | 25 Post Road | Albany | 12205 |
| NY | NEW YORK CITY | 718-361-7200 | 47-36 - 36th Street | Long Island City | 11101 |
| NY | ROCHESTER & BUFFALO | 585-429-6676 | 10 Pixley Industrial Parkway | Rochester | 14624 |
| NY | SYRACUSE | 315-425-0232 | 836 N State Street | Syracuse | 13208 |
| OH | CINCINNATI | 513-755-6195 | 6323 Centre Park Drive | West Chester | 45069 |
| OH | CLEVELAND | 440-546-1100 | 6670 W. Snowville Road Suite 7 |
Brecksville | 44141-3242 |
| OH | COLUMBUS | 614-866-1751 | 735 Cross Pointe Road, Suite G | Gahanna | 43230 |
| OK | OKLAHOMA CITY | 405-682-5651 | 3701 SW 29TH Street | Oklahoma City | 73119 |
| OK | TULSA | 918-258-0582 | 2341 West Albany St, Suite G | Broken Arrow | 74012 |
| OR | PORTLAND | 503-652-1011 | 4265 S.E. International Way | Milwaukie | 97222 |
| PA | ALLENTOWN | 717-653-7177 | 6801 Tilghman St. Suite 107 |
Allentown | 18106 |
| PA | HARRISBURG | 717-653-7177 | 5040 Louise Drive Suite 103 |
Mechanicsburg | 17055 |
| PA | PITTSBURGH | 412-788-4364 | 503 Parkway View Drive | Pittsburgh | 15205 |
| SD | SIOUX FALLS | 605-336-1578 | 2511 West 5th Street | Sioux Falls | 57104 |
| TN | KNOXVILLE | 865-938-3444 | 10249 Cogdill Road, Suite 507 | Knoxville | 37932 |
| TN | MEMPHIS | 901-758-8320 | 7730 Trinity Ridge Business Center, Building B - Suites 120 & 121 | Cordova | 38018 |
| TN | NASHVILLE | 615-360-7013 | 738 Melrose Ave, Nashville, TN 37211 | Nashville | 38018 |
| TX | AUSTIN | 512-443-0967 | 2101 East St. Elmo Road | Austin | 78744 |
| TX | DALLAS | 469-549-0581 | 801 Hammond Street Suite 400 |
Coppell | 75019 |
| TX | EL PASO | 915-295-4300 | 6425 Boeing Drive, Suite B4 | El Paso | 79925 |
| TX | HOUSTON | 281-442-6619 | 15800 International Plaza Drive, Suite 150 | Houston | 77032 |
| TX | SAN ANTONIO | 210-491-0485 | 12017 Starcrest Drive | San Antonio | 78247 |
| UT | SALT LAKE CITY | 801-977-1144 | 9695 South 500 West | Sandy | 84070 |
| VA | NORFOLK | 804-328-1032 | 6001 Miller Store Rd., St. 101 | Norfolk | 23502 |
| VA | RICHMOND | 804-328-1032 | 530 Eastpark Court, Suite J | Sandston | 23150 |
| WA | SEATTLE | 425-861-9696 | 8343 154th Ave NE, Ste 100 | Redmond | 98052 |
| WI | MILWAUKEE | 262-373-0460 | 5801 S. Pennsylvania Ave. | Cudahy | 53110 |
Contact us
Just drop us a note here, and we’ll get back to you during business hours. If it's urgent, give us a call at (877) 276-8691.