Digitally enabled elevator maintenance

Elevator maintenance varies by equipment type, usage, and age. Safe operation requires professional servicing. Using IoT data and AI-driven predictive tools, technicians can help you create an appropriate maintenance plan. Connected elevators can take advantage of predictive maintenance, while older systems rely on scheduled visits. Your elevator type shapes the service level in the contract and ultimately the maintenance cost.

Maintenance costs vary based on location, equipment type, age, and usage. Digitally enabled predictive maintenance – recommended by KONE – can reduce lifetime costs by keeping components in good condition and replacing them only when needed.

In most countries, a regular maintenance contract for your elevator is required by law. Usually, an elevator maintenance contract includes regular preventive maintenance and safety checks and tasks to keep your elevator running smoothly and safely and to comply with regulations and OEM recommendations. It further includes elements to define support and response times in case the elevator has an issue, especially in case of emergency situations such as entrapments. In many countries, this also includes 24/7 alarm phone and rescue support.

The maintenance contract scope defines coverage of repairs. Minor repairs and adjustments are often covered within the scope of the contract, while major repairs, cosmetic upgrades, or modernization are typically excluded. Maintenance logs and service reports are typically also included to document regulatory compliance, while the contract also defines how regulatory inspections are managed or supported by the maintenance supplier. The agreement also outlines pricing, contract length, renewal terms, and liability protections, so you know exactly what’s included and what isn’t.

KONE Inspection and Testing Service helps you meet local regulatory requirements related to elevator and escalator equipment operations, ensuring the highest standards of end-user safety.

All our inspection services, whether conducted by KONE or accredited third parties, include end-to-end inspection facilitation, KONE technician on-site assistance and documentation management, giving you peace of mind.

Beyond third-party statutory inspections, regular maintenance visits also typical include safety checks, visual inspections, lubrication and testing of relevant components.

Regular maintenance is required in most countries by law to ensure safe operations. Regular maintenance ensures safety, reduces the risk of breakdowns, ensures smooth passenger experience, extends elevator lifespan, and helps comply with legal, OEM and insurance requirements.