Elevator and escalator service
KONE provides predictive maintenance services across your entire portfolio. Our service helps keep your equipment running smoothly, safely, and reliably for most major brands throughout their lifecycle.
We’re here to help
To place a service call or report an emergency please call 877-276-8691.
Contact KONE Service Near You
Looking for elevator or escalator service in your area? Get in touch with KONE by phone or email, or locate your nearest KONE office for local service support. Our teams provide maintenance, repairs, and expert assistance to keep your equipment reliable and compliant.
The right service partner for you
Your peace of mind starts here
We offer solutions, service, and support for elevators and escalators across your entire portfolio — for most major makes and models, at every stage of your equipment’s lifecycle.
Your loved ones cared for
Help keep your tenants safe and your equipment running smoothly with predictive maintenance and remote actions.
Your time respected
Save time with easy digital tools, real-time transparency, and fast, efficient handling of service issues.
Your assets enhanced
Help reduce unexpected costs, optimize asset management, and support your sustainability goals with actionable insights.
Benefits of KONE Service
Skilled technicians near you offer personal service that is backed up by data and AI-assisted insight, and support from our global service and repair network.
The most commonly used spare parts are already in the service van and our global supply hubs offer over 160,000 spare parts from all equipment manufacturers.
We’re here to help any time of day. In person or online, it’s easy to get in touch with us: chat with us online, call a local KONE service number, or schedule an on-site visit with a KONE expert.
Getting started with KONE is easy. Our unique onboarding process is based on experience with over 570,000 maintenance agreements across all major brands.
Improving the equipment lifecycle
Your building’s next chapter starts with service
Contact us
Let us help you with your service needs
Frequently asked questions
Traditional maintenance follows a fixed schedule, replacing parts based on age or wear. Predictive maintenance uses real-time data to spot issues early, schedule the right actions and keep elevators running longer with fewer disruptions and lower lifetime costs.
Elevator and escalator maintenance costs vary based on location, equipment type, age and usage. Digitally enabled predictive maintenance that we at KONE recommend can lead to lowered costs over the equipment’s lifetime by keeping components in good condition and replacing them when needed.
Get a tailored estimate
Yes. KONE maintains and modernizes elevators and escalators from any manufacturer. Our technicians are trained across brands, supported by predictive digital tools and global spare parts network to keep any equipment reliable and efficient.
Talk to our experts
Routine maintenance ensures safety, reduces the risk of breakdowns, extends equipment lifespan, and helps comply with legal and insurance requirements.
Look out for unusual noises, slower rides, frequent stops or error messages. These can be signs that servicing is needed. Routine inspections and predictive monitoring help detect hidden issues early on, before they cause downtime.
Book an inspection with a KONE expert
Absolutely. Well-maintained systems use less energy and lower running costs. With KONE predictive maintenance, 80% of issues are handled proactively with real-time detection, and 78% of needed spare parts are already in the van when the technician arrives. Remote fixes also reduce the number of site visits, cutting service-related CO₂ emissions by around 10%.
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