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KONE Chooses AT&T to Connect Smart Elevators and Escalators in North America

Press Release Published 09/25/2018

AT&T IoT to help power KONE 24/7 Connected Services, improving safety, equipment uptime and predictability

DALLAS, Sept. 25, 2018 – KONE Americas has chosen AT&T as an Internet of Things (IoT) connectivity and service management provider for KONE 24/7 Connected Services, which enables monitoring and analysis of real-time data from elevators and escalators.

The companies are making thousands of elevators and escalators smarter across the U.S., Canada and Mexico using Internet of Things (IoT) connectivity that will help improve the safety, equipment uptime and predictability for maintenance services.

“Reliable connectivity is an essential element for powering KONE 24/7 Connected Services and for driving our smart buildings strategy. Our solution enables real-time data to predict, maintain and act before a breakdown occurs, creating a better customer experience. With AT&T, we can easily implement and scale KONE 24/7 Connected Services for our elevators and escalators and those we service across North America,” said Larry Wash, executive vice president, KONE Americas.

KONE 24/7 Connected Services brings intelligent maintenance services to elevators and escalators. KONE monitors parameters such as speed, weight, vibration, temperature, frequency of use and much more. The solution uses AT&T IoT connectivity and service management to transmit real-time data about the condition of elevators and escalators to IBM Cloud. Using IBM Watson® IoT Platform means the data can be analyzed using cognitive learning to help identify and predict faults before they happen. All of this is facilitated to keep equipment up and running, and to improve people flow.

Building owners and facilities managers use an online dashboard to track the operation of their equipment. KONE technicians automatically receive alerts when equipment has an issue or is not performing to standards, so they can perform proactive, even predictive, maintenance.

“Escalators and elevators are often something that we take for granted – until they aren’t working. As they transport millions of passengers each day, just one broken-down elevator can cause bottlenecks in buildings, which can be frustrating and inconvenient,” said Chris Penrose, president of IoT Solutions at AT&T. “KONE is showing how a manufacturing and services company can use IoT solutions to help put customers first and improve insights into the condition of elevators and escalators.”

AT&T shares a long-standing business relationship with KONE. AT&T provides several global edge-to-edge solutions to KONE, including mobile, wireline, managed network services, AT&T NetBond® for Cloud, and traditional voice and data services.

About KONE

At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. In 2017, KONE had annual net sales of EUR 8.9 billion, and at the end of the year over 55,000 employees. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

KONE is delivering solutions and products that help architects, developers and building owners harness the power of today’s smart buildings. More about this strategy is available at or via an interactive conversation with our elevators at

With Watson is a trademark of IBM Corp., registered in many jurisdictions worldwide.

About AT&T Communications

We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we innovate to improve lives. We have the nation’s largest and most reliable network and the nation’s best network for video streaming.** We’re building FirstNet just for first responders and creating next-generation mobile 5G. With DIRECTV and DIRECTV NOW, we deliver entertainment people love to talk about. Our smart, highly secure solutions serve over 3 million global businesses – nearly all of the Fortune 1000. And worldwide, our spirit of service drives employees to give back to their communities.

AT&T Communications is part of AT&T Inc. (NYSE:T). Learn more at

AT&T products and services are provided or offered by subsidiaries and affiliates of AT&T Inc. under the AT&T brand and not by AT&T Inc. Additional information about AT&T products and services is available at Follow our news on Twitter at @ATT, on Facebook at on YouTube at

© 2018 AT&T Intellectual Property. All rights reserved. AT&T, the Globe logo and other marks are trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.

**Coverage not available everywhere. Based on overall coverage in U.S. licensed/roaming areas. Reliability based on voice and data performance from independent 3rd party data.

For more information, contact:


Name: Patrick O’Connell

Phone: 317-374-4960



Name: Jennifer Mills

Phone: 972-322-0692



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