Simplify Elevator and Escalator Service Across Your Portfolio with KONE Through OMNIA Partners

Over time, organizations often inherit equipment from different manufacturers across multiple buildings, campuses, and locations. A healthcare system may have elevators from several brands across hospitals and clinics. A university may be managing equipment installed during decades of expansions and renovations. Local governments and commercial real-estate organizations often face a similar reality.

The result is frequently a patchwork of service providers, contracts, reporting systems, invoices, and escalation procedures.

While each vendor may be focused on maintaining individual units, facility and procurement teams are left coordinating the bigger picture.

That's where the universal service advantage from KONE can help.

Through OMNIA Partners, eligible organizations may be able to access KONE maintenance, repair, and modernization services through a cooperative purchasing contract, creating an opportunity to simplify service management across equipment from any brand.

The complexity of elevator and escalator service doesn't always come from the equipment itself.

In many cases, the bigger challenge is managing multiple service relationships.

Different vendors often have different reporting formats, communication processes, invoicing structures, and escalation paths. For organizations overseeing dozens or even hundreds of units, maintaining visibility across those separate systems can become increasingly difficult.

A more unified service approach can help reduce administrative complexity while providing facility teams with a more consistent view of portfolio performance, maintenance activity, and equipment needs.

Potential benefits may include:

• One service relationship for eligible equipment from any brand
• More consistent communication and reporting
• A clearer path for service requests and escalations
• Reduced administrative effort associated with managing multiple vendors
• Improved visibility across multi-site portfolios

Many organizations assume that consolidating service requires replacing existing equipment.

In reality, that's often not the case.

KONE provides maintenance services for elevator and escalator equipment from multiple manufacturers. We have technical expertise across major brands, including Otis, Schindler, TKE/ThyssenKrupp, Mitsubishi, and Fujitec, among others.

This capability can allow organizations to explore service consolidation without immediately undertaking large-scale modernization projects.

Actual service coverage varies based on factors such as equipment type, age, condition, location, parts availability, and contract scope. Portfolio details should always be reviewed with a KONE representative.

For facility leaders, consistency matters.

When service activity is spread across several providers, identifying trends, prioritizing repairs, tracking maintenance activity, and managing escalations can become more time consuming than necessary.

In other words, it can be a real headache.

A consolidated approach can help bring greater visibility and coordination to day-to-day operations. Rather than navigating multiple service relationships, organizations may be able to work through a single service partner for eligible equipment across their portfolio.

The goal isn't to make every building identical.

It's to make oversight simpler.

Elevator and escalator issues don't always occur during normal business hours.

KONE provides 24/7 support channels for service needs and incidents, including entrapment calls. Customer-care personnel gather information and coordinate the appropriate response based on the specific situation.

For organizations managing multiple locations, having a centralized support channel can help simplify communication during both routine service requests and after-hours events.

Response times and outcomes depend on factors such as technician availability, site access, equipment condition, location, and the applicable service agreement.

Organizations with large, geographically distributed portfolios often face similar challenges regardless of industry.

This approach may be particularly relevant for:

• Higher education institutions
• K-12 school districts
• Healthcare systems
• State and local government agencies
• Commercial real-estate organizations
• Nonprofits and other eligible entities

For these organizations, the value of consolidation isn't simply about service coverage.

It's about creating a more manageable and consistent operating model.

For many organizations, the biggest challenge isn't maintaining the equipment. It's managing everything that comes with it.

When multiple service providers, contracts, reporting systems, and communication channels are involved, even routine oversight can become unnecessarily complicated.

KONE's universal service approach, available through OMNIA Partners for eligible organizations, offers a practical way to bring service for equipment from any brand under a more unified framework. Instead of spending time coordinating multiple vendor relationships, facility and procurement teams may have an opportunity to simplify oversight, improve visibility across their portfolio, and focus on what matters most: keeping people moving safely and reliably.