When you’re choosing a service partner for elevators and escalators, location matters. Not just where your building is, but where your service team is. That’s why KONE maintains a large network of branch offices across the United States and Canada. Being close to our customers isn’t just convenient. It’s essential.
Each of our branches is staffed by people who live and work in the same communities as our customers. They understand the local building codes, weather conditions, and even the unique challenges that come with maintaining equipment in historic downtown buildings or modern high-rises. When you call us for help, your inquiry is directed to a trained professional who can connect you with the right local team. Whether your call is answered by your local branch or one of our dedicated support centers, you’ll always reach someone who understands your needs and can coordinate service in your area.
Because our branches are spread throughout North America, we’re able to respond promptly to maintenance calls and emergencies, depending on location and conditions. Our 24/7 service line connects you with trained professionals who work closely with local branches to coordinate the right response, day or night. That local connection often helps reduce travel time and may lead to quicker service and lower associated costs.
Our branches handle everything from new equipment installation to modernization and preventive maintenance. They’re equipped to service all makes and models, not just KONE equipment, so customers can depend on one trusted source for all their needs. Each branch also works with dedicated support teams who use digital tools designed to help identify and address potential issues early.
In Canada, our branch network stretches from Vancouver to Halifax, with offices in major cities like Calgary, Edmonton, Winnipeg, Ottawa, Montréal, and Québec City. We also provide fully bilingual service, with contact pages and customer support available in both English and French. Whether you reach out through our English site or our French-language portal, you’ll get the same prompt, professional attention.
In the United States, our coverage is just as extensive. You’ll find KONE branches in every region, from Reno and Denver to Chicago, Dallas, and beyond. Each branch maintains its own team of technicians, account managers, and support staff who are empowered to act quickly and independently, while still backed by the expertise and resources of a global company.
We use both local and centralized support teams to make sure every call is answered promptly and directed where it needs to go. It’s part of how we keep service reliable and consistent, no matter where you are.
The combination of local presence and national support gives our customers the best of both worlds. When you work with KONE, you benefit from the reliability and innovation of an international leader combined with the personal service and responsiveness of a local team. That’s what makes our branch network such a valuable part of the experience we provide.
If you’d like to find the branch nearest you, visit our Contact page and explore our full list of local offices. You’ll see just how close we are and how ready we are to help.