KONE via OMNIA Partners: A Simpler Path to Vertical Transportation Management

Managing elevators and escalators places you at the center of budget conversations, compliance requirements, and the everyday realities of equipment that supports people moving through your building. For many organizations, the procurement process itself can add complexity before the work even begins.

Through OMNIA Partners, KONE offers a purchasing avenue designed to reduce that complexity. The cooperative structure provides a streamlined path to contract adoption, along with access to service capabilities, digital tools, modernization options, and sustainability focused programs that support long term planning.

Over the past decade, KONE projects have been recognized as Escalator Project of the Year by Elevator World magazine eight times—an achievement that reflects sustained excellence in innovation, engineering, and project execution.

Below is an overview of how organizations can benefit from working with KONE through OMNIA Partners.

RFP groundwork completed by a lead public agency

OMNIA Partner’s lead public agency contracting model ensures all Master Agreements are compliant with public purchasing regulations and are competitively solicited.. Participating agencies and organizations can use the resulting publicly awarded contract structure without running a separate RFP. This approach may shorten internal timelines and reduce administrative workload for procurement, legal, and facilities teams.

Access to cooperative purchasing power

OMNIA Partners participate in a large national cooperative, which may provide pricing and terms that are difficult for individual organizations to secure independently. The cooperative scale can support budget planning and contract stability.

Transparent contract terms

OMNIA Partners' predefined pricing format and structured billing help provide clarity for budgeting and internal reporting. This transparency can help organizations plan and communicate anticipated cost levels.

Brand agnostic technical capability

KONE technicians receive training on a wide variety of major elevator and escalator brands, including Otis, Schindler, TKE/ThyssenKrupp, Mitsubishi, Fujitec, and others. This cross-brand capability may allow organizations to work through a single service partner rather than coordinating multiple vendor relationships.

U.S.-based support available around the clock

KONE provides 24/7/365 support through a U.S.-based call center. Live agents are available to assist with service needs, incident reporting, and coordination. Response procedures follow established safety and communication protocols.

GPS supported dispatching

KONE uses location-based tools to help route available technicians. This approach is designed to support timely response and improve visibility into technician deployment.

Condition monitoring through KONE 24/7 Connected Services

KONE’s digital monitoring uses sensors and analytics to track equipment behavior and identify patterns that may indicate developing issues. This data-driven approach can support proactive maintenance planning and help reduce unexpected equipment disruptions over time.

Remote diagnostic capability

Certain equipment issues can be reviewed or addressed remotely by KONE technicians. When applicable, this may reduce the need for onsite visits and help shorten resolution time.

KONE Online™ for real time visibility

Facility teams can access information about equipment activity, service history, work orders, and asset condition through the KONE Online portal. This transparency can support communication with stakeholders and help organizations track service trends and plan for future needs.

EcoMod™ escalator modernization

EcoMod is designed to upgrade operating components while retaining the existing truss. This approach can help reduce site disruption and support cost efficient modernization planning.

KONE MonoSpace® 500 Flex elevator modernization

This solution provides new elevator technology adapted to existing hoist ways. It supports improvements in ride comfort, reliability, and energy efficiency while maintaining the building’s architectural structure.

ReNova™ door modernization

Because many callbacks stem from door-related issues, ReNova focuses on upgrading door equipment to more modern components. This may support improved performance and equipment longevity.

Alignment with ESG focused goals

KONE’s modernization and service offerings incorporate features intended to help reduce energy consumption and support environmental performance reporting. These elements can complement the ESG frameworks often used by public agencies, educational institutions, nonprofits, and commercial organizations.

Lifecycle-based decision support

KONE works with organizations to evaluate modernization and maintenance needs over time. This approach assists with planning capital investments, targeting upgrades strategically, and extending equipment life when appropriate.

Learn more

• Public Sector Programs with KONE

 

^{Eligibility to use OMNIA Partners cooperative contracts varies by state and by agency. Participating organizations should confirm compliance with their applicable procurement laws and internal purchasing policies.}