Why Reliable Elevators and Escalators Matter in Retail
In retail, every moment counts—especially when it involves the customer journey across multiple floors. KONE 24/7 Connected Services are designed to help elevators, escalators, and automatic doors operate more consistently throughout the day, contributing to smoother shopping experiences and more efficient operations.
What Makes Retail Environments Unique?
Retail venues experience dynamic foot traffic—from weekday flows to weekend surges and seasonal peaks. Equipment downtime during these times can disrupt shopper movement, lower customer satisfaction, and impact sales.
KONE's connected services are built to help address these challenges by:
- Supporting consistent equipment performance
- Enabling faster response times
- Providing data-driven insights for usage and energy trends
Predictive Maintenance for Elevators and Escalators
Here’s how our smart elevator and escalator solutions function:
- Real-time monitoring captures performance and usage data.
- AI analytics highlight potential issues such as door misalignments or unusual vibrations.
- Instant alerts notify technicians, supporting prompt, targeted maintenance.
- Transparent reporting provides retail managers with operational clarity.
Key Benefits for Retailers
- Reduced Downtime
- Enhanced system monitoring helps reduce interruptions—especially during high-traffic periods.
- Informed Maintenance Responses
KONE 24/7 is capable of automatically addressing a significant portion of escalator stoppages remotely, supporting quicker restoration of service.
Smarter Decision Making
Access to performance data supports more effective service planning and budget management.
Consistent User Experience
Operational efficiency with elevator and escalator systems support a positive customer journey—key in competitive retail environments.
Smart Building Solutions for Modern Retail
KONE’s connected services are developed with inclusivity, safety, and environmental responsibility in mind. Whether enhancing accessibility or aligning with green building goals, our technology is designed to help meet evolving retail needs.
Real-World Results
Some retail centers using KONE 24/7 Connected Services have reported:
- Faster intervention and issue resolution
- Fewer unexpected equipment breakdowns over time
Results may vary depending on equipment configuration and usage patterns.
A Smarter Way to Keep Shoppers Moving
KONE 24/7 Connected Services are intended to support retailers by:
- Helping foot traffic flow more smoothly
- Minimizing operational disruptions
- Offering visibility into system health and maintenance needs
Our tools—including KONE Online and Mobile—provide real-time access to service status and insights, helping teams manage performance with confidence.
Interested in elevating your retail operations?
Explore how KONE 24/7 Connected Services can support your elevator and escalator systems with proactive, data-informed maintenance.
See: KONE Retail Life