Quality is embedded in everything we do at KONE. This is because our customers deserve an elevator or escalator that’s worth their investment. We also want to create the best user experience for the riding public.
Ensuring our products meet both our customers’ and end-users’ high standards is no small task. After all, hunger for excellence alone cannot install a quality unit. That’s why we equip our teams with the tools they need to thrive. These tools touch every aspect of our work, but the process for certifying quality installation is perhaps the best case study for what sets us apart.
Our first step in quality assurance on new units is conducting a KONE Ride Comfort measurement. This mandatory test leverages our cutting-edge digital tools to detect even the most minute issues with newly installed units. Usually, this test confirms the exceptional work of our frontline staff and suppliers, but on occasions where challenges are encountered, our quality assurance system kicks into high gear.
KONE technicians have access to a variety of tools that can assist them in solving quality issues on-site in real time. First, konesupport.com contains a myriad of programs and digital resources, like our FFT Frequency Test and DT6 tools, which our technicians can use to quickly diagnose and overcome obstacles.
If needed, any technician can also ask for help from our robust operational support staff. Even the most minor challenges are given attention by the highest levels of our organization, ensuring every project gets the care and attention to detail it merits.
Finally, once solutions are found, we enlist the help of KONE Spares. This team works seamlessly with frontline staff to deliver much-needed parts in a timely fashion, allowing us to meet tight deadlines with premium components.
This harmonization comes thanks to our wealth of experience and constant hunger to innovate. All these behind-the-scenes factors – our pioneering tools, organizational alignment and institutional knowledge – meet at the frontline where installers, adjusters and technicians alike skillfully direct our efforts.
At KONE, embedding quality in our work means this coordination is necessary. It’s a synergy that’s required not just for our own operations, but to ensure we deliver the quality that our customers and the public expect and deserve.