- Is your current answering service staffed 24 hours a day, 7 days a week?
- Are the calls answered by personnel with experience handling emergency situations?
- Can the answering service dispatch an elevator technician to you immediately?
- Does the answering service know the location status of the technician and when they are expected to arrive?
ASME A17.1/B44 Safety Code for Elevators and Escalators requires that your elevator be connected to an outside staffed location operating on a 24/7 basis through the use of a phone system, so that two-way communication is available and the appropriate response can be taken by trained personnel should an emergency situation occur.
KONE Care Phone Monitoring is available on all elevators that are equipped with an ADA phone.
KRMS Care Remote Monitoring equipment is a standard feature on most of KONE’s technologically advanced elevator controls and can also be installed on existing KONE equipment by way of modernization.