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Service offering

KONE Care™ Standard

KONE Care Standard provides a comprehensive service visit schedule for your equipment.

  • Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
  • Provides 24/7 access to KONE Customer Care Center.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime.
  • Ideal for facility managers of low and mid-rise residential buildings.

KONE Care™ Plus

KONE Care™ Plus is a true lifecycle management where KONE can share risk and liabilities in a more comprehensive repair and maintenance agreement.

  • Includes preventative maintenance, adjustments, repairs and service requests.
  • Real-time information about ongoing service and repair
  • With KONE Care Online service you can access your maintenance data anytime
  • Ideal for customers who rely on vertical transportation for the success of their buildings operation

KONE Care™ Premium

KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

  • A Service level agreement with defined service hours, response times and guaranteed availability of equipment
  • Contractual quality assurance metrics presented on a routine basis by our team of account managers.
  • Maintenance history reporting is available to support you with real asset management planning

CAN WE HELP CHOOSING THE BEST OFFERING FOR YOU?

Compare our maintenance offerings

Compare maintenance packages*
KONE Care™ Standard
KONE Care™ Plus
KONE Care™ Premium
Service for
Parts Inventory Network



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KONE Customer Care Center



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Asset Management Planning



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Examination & Lubrication



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Testing
Available
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Service Request (overtime)

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Service Request (regular time)

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Adjustments & Repairs



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Service Assurance Provision



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Assured Response Time (Service requests)


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Assured Response Time (Entrapments)


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Availability Assurance


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KONE Care Phone Monitoring
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KONE Care Remote Equipment Monitoring
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KONE Care Wireless
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KONE Mobile
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Minor parts
optional
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Major parts

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KONE Care Passanger Safety Programs
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Email notification
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Work order summaries
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Tools and downloads

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