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REVOLUTIONIZING MAINTENANCE WITH ALL NEW, INTELLIGENT AND FULLY CONNECTED SERVICES

With our new intelligent KONE 24/7 Connected Services we can now better predict issues and take action before a shutdown occurs. For you it means improved reporting and communication on maintenance work with full transparency and ease of mind, because if a shutdown occurs, we would already know.

KONE 24/7 Connected Services

INTELLIGENT, IT'S PREDICTIVE

Using the latest technology, the elevators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, helps increase uptime and more peace of mind for you.

CONNECTED, BY KEEPING WATCH 24/7

Elevators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.

TRANSPARENT, YOU'LL STAY IN THE KNOW

If critical faults are detected a technician will be alerted, you'll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

How do the connected services work?

KONE 24/7 Connected Services keep you informed of your elevator’s and escalator's condition round-the-clock.

CONSTANT EYE ON CRITICAL PARAMETERS

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Equipment installed in the elevator/escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.

ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE

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All the data from the elevator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.

FULL TRANSPARENCY THROUGHOUT

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We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

RESULTS FROM CUSTOMER SITES

This data has been collected during 12 months from 100 pieces of connected equipment from different brands, ages and buildings.

PROACTIVE MAINTENANCE ACTIONS PERFORMED

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We discover service needs earlier and fix them before they develop into problems.

9 EARLY SYMPTOMS FOUND PER PIECE OF EQUIPMENT PER YEAR

TIME SAVED AND USER CONVENIENCE IMPROVED

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We decrease the number of stoppages and other major incidents.

60% FEWER ISSUES REPORTED BY CUSTOMERS

PROBLEMS SOLVED MORE OFTEN DURING ONE VISIT

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Our technicians know the nature of the fault before they arrive, they have the right spare parts and can fix the problem quickly.

25% INCREASE IN RESOLVING ISSUES DURING ONE VISIT

How can we help you?

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For job and application status inquiries: Should your resume be selected, the recruiting team will reach out to you and schedule a time to talk. Please apply here if you are an external candidate, and apply for any roles that best suit your skills and interests. If you are having trouble applying – try using a different internet browser (e.g. Internet Explorer, Google Chrome, Firefox Mozilla, etc.) For any further questions in recruiting, please check out our Recruiting FAQs page.





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My query is about *|Installing new equipment in a new building|Installing new equipment in an existing building|Repairing or upgrading existing equipment|Maintenance|24/7 Emergency Communications|24/7 Connected Services|Other
Equipment/service type *|Elevators|Autowalks|Escalators|Advanced People Flow solutions|People Flow planning|Other


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