KONE Care Remote Monitoring

KONE Care Remote Monitoring System is your 24/7/365 monitoring service for reducing equipment downtime and improving equipment reliability. This service tool remotely analyzes possible equipment malfunctions before they occur, helping us to predict, detect and ultimately minimize the inconvenience from equipment failures. KONE Care Remote Monitoring is standard on all new KONE elevators and can be installed on any make or model of equipment, regardless of OEM. 

Step 1: Daily data call of usage statistics

KONE Care Remote Monitoring downloads information on events, usage and other equipment history so KONE technicians, branch staff and technical support can view data before arriving on site.

KONE technicians, branch staff and technical support use this data to perform virtual advanced troubleshooting, make repairs and reduce future service requests resulting in improved first-time fix rate.

Step 2: Fault monitoring and call-in process

KONE is made aware of potential issues when KONE Care Remote Monitoring calls the server and creates a service request showing that a unit is out of serivce. The KONE Customer Care Center™ calls the customer to verify the equipment status and either dispatches a technician or cancels the service request dependent on the customer's response.

KONE is immediately made aware of unusual conditions so problems can be corrected prior to a breakdown – this reduces service requests and improves equipment availability.

Step 3: Predictive Maintenance

KONE Care Remote Monitoring detects conditions and patterns that may lead to future breakdowns. The system will create a request if certain faults occur a set number of times in a pre-defined time frame. These needs are addressed by the technician during the next maintenance visit, and in advance of equipment failure and corresponding service request.

Shutdowns are reduced and equipment availability increased thanks to predictive preventive maintenance, which helps control maintenance costs. Based upon data collection, KONE can modify maintenance plans to target specific areas.