The team at our customer care center is ready 24/7 to take your call. Our global call center system takes in over 10 million service calls a year, and sets the world standard for call handling and technician dispatching.
Your call is answered by staff in one of our national call centers who speak your language, and know your equipment and your situation. All of our staff is fully committed to providing top-quality, responsive service. Our customer care center personnel are professionally trained responders, following systematic procedures to ensure that each call is handled quickly and resolved successfully. And we are constantly monitoring service quality and response times and working to improve them.
Customer Care Center
How the KONE Customer Care Center works?
Call-outs are instantly forwarded to the local technician’s smartphone via the KONE Field Mobility system. The technician has all the information needed to perform the job within the timeframe specified in your maintenance contract. To ensure the fastest possible response in cases where a person is trapped in an elevator, our agent contacts the nearest technician directly. If there is any potential safety risk, the agent will also contact the relevant local emergency services.
KONE Call Center
24 hour service:
Use these numbers in the U.S. and Canada to:
You may also e-mail the KONE Service Center: firstname.lastname@example.org
Bilingual agents ready to assist.