Service descriptions

Take a close look at some of the service capabilities that make up our KONE Care™ offerings for Elevators and Escalators.

KONE CARE PASSANGER SAFETY
KONE CUSTOMER CARE CENTER
  • Receive advice on important code and safety issues through KONE’s dedicated corporate team
  • Increase employee awareness and passenger safety through equipment and process audits
  • Leverage safety training and educational materials available through Passenger Safety program
  • Enjoy peace of mind with immediate contact to KONE employees, 24/7/365
  • Communicate with trained multi-lingual agents which support over 100 other languages
  • Receive prompt and reliable service in emergency situations
ASSET MANAGEMENT PLANNING
KONE SERVICE METHOD
  • Improve financial planning through a comprehensive budgeting tool
  • Stay up-to-date on the assessment of your building’s elevator and escalator assets complete with life-cycle management
  • Learn about safety and code upgrades as well as opportunities for performance and aesthetic enhancements
  • Maximize your equipment lifespan through a tailored service program designed around your equipment characteristics, environment and usage
  • Enjoy peace of mind that comes from over 100 years of experience
  • Benefit from established quality control methodology
KONE CARE™ ONLINEKONE CARE WIRELESS
  • Receive 24/7/365 access to detailed and real-time information related to equipment performance
  • Access reports that meet your needs and requirements
  • Stay informed with a wide variety of graphical charts and automatic email notifications
  • Helps reduce operating expenses by removing conventional analog phone lines for a wireless cellular solution.
  • Consolidation of all elevator related services – KONE can provide all services related to their elevator including their maintenance service, phone monitoring service and the phone line to their elevator phone.
  • Customer and Passengers receive all the benefits of KONE Care Phone Monitoring through our KONE Customer Care Center, including priority call handling,
KONE CARE REMOTE MONITORING
TECHNICAL SERVICE CENTER & KONE SPARES
  • Avoid unexpected downtime and call-outs through 24/7/365 monitoring of equipment
  • Reduce troubleshooting time and increase first time fix rate with advanced technology
  • Benefit from predictive service competencies, maximizing equipment availability and reliability
  • Access to over 60,000 parts for most types and makes of equipment
  • Advanced service tools and methods to support most types of equipment, whether on the job or through remote diagnostics
  • Access to an advanced professional support network

Tools and downloads

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