Reprinted from KONE Americas Blog
On April 2nd KONE celebrated the Grand Opening of another key facility — our brand new Technical Service Center!
KONE has spent the past year transforming our business and call-center into a premier venue for customer service, training, and advancements in elevator and escalator technology. For the first time, KONE employees, spare parts, technical support, training for escalator and elevator service, and product development will be housed under one roof to further enhance customer service throughout the U.S., Canada and Mexico.
Most exciting is the Center’s new Training Center, which will prepare our field technicians to pinpoint problems and execute repairs quickly in the field. In-house simulators and rigorous on-site training classes will keep our technicians on the forefront of upgrades to elevator and escalator systems. In addition, the facility will create and house reference videos that our field technicians can access remotely even after they have completed the training.
Technicians today need expertise in a greater range of equipment, spare parts and service tools than ever before. In fact, over 50 percent of the equipment we maintain was originally produced by another manufacturer. To make sure our technicians have the best knowledge and skills for doing their job, the Training Center also houses the KONE Service Tool (KST), developed by Technical Services to train technicians on non-KONE equipment and preparing them to diagnose and repair components from any manufacturer they encounter in the field.
The Center will also house our KONE Spares department, which stocks a wide range of spare parts for elevators and escalators and can supply parts for equipment from other manufacturers. KONE’s spare part warehouse has over one million parts stocked in our inventory for both KONE and non-KONE equipment. The spare parts inventory and support are available for emergency shipping 24 hours a day, 7 days a week.
KONE is one of the global leaders in the elevator and escalator industry. KONE's objective is to offer the best People Flow® experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanizing environment. KONE provides industry-leading elevators, escalators, automatic building doors and integrated solutions to enhance the People Flow in and between buildings. KONE's services cover the entire lifetime of a building, from the design phase to maintenance, repairs and modernization solutions. In 2013, KONE had annual net sales of EUR 6.9 billion, and at the end of the year over 43,000 employees. KONE class B shares are listed on the NASDAQ OMX Helsinki Ltd in Finland.